Window Blind & Shade Products online

We are talking about CRM. I was reviewing different online business website and I found shopblindsonline.com. They are the leading Internet retailer of high quality custom blinds, discount blinds, and specialty window coverings. Their window blind & shade products include wood blinds, faux wood blinds, mini blinds, and vertical blinds. Their window shades includes roman shades, cellular shades, pleated shades, roller shades, and woven wood bamboo shades.


Their website is so user friendly. They are giving tips and advice on window blind treatments from the experts. They also have free blind and shade samples to determine the right fabric or texture for your living room, bedroom, kitchen or anywhere in your home. you are having measuring problem? They are having local installer with them. They send their person to measure your need or to install blind. And if you're looking to beat the summer time heat check out their sunlight blocking cellular shades for darkening a room.

Aspect of CRM Functions -2

We talked about few Aspect of CRM Functions in our last talked and we talked following aspect of crm functions.Today we continue our talk on other aspect of crm functions.

Internal Collaborative Functional Operations

External Collaboration functions

Customer Advocates and Experience Designers

Today we are going to talk more aspect of CRM Functions.

• Customer Advocates and Experience Designers


• Performance Managers and Marketing Analysts


• Customer and Employee Surveyors and Analysts

Customer Advocates and Experience Designers - Creative designers of customer experience that meet customer relationship goals of delivering value to the customer and profit to the organization (or desired outcomes and achievement of goals for non-profit and government organizations)

Performance Managers and Marketing Analysts - Designers of Key Performance Indicators and collectors of metrics and data so as to execute/implement marketing campaigns, call campaigns, Web strategy and keep the customer relationship activities on track. This would be the milestones and data that allow activities to be coordinated, that determine if the CRM strategy is working in delivering ultimate outcomes of CRM activities: market share, numbers and types of customers, revenue, profitability, intellectual property concerning customers preferences.

Customer and Employee Surveyors and Analysts - Customer Relationships are both fact driven and impression driven - the quality of an interaction is as important as the information and outcome achieved, in determining whether the relationship is growing or shrinking in value to the participants.

ref:Insurance agency management Software, wikipedia, Insurance CRM Software

Aspect of CRM Functions -1

CRM Functions we are talking here. We talked about few Aspect of CRM Functions in our last talked. Today we continue our talk on following three aspect of crm functions.
1) Internal Collaborative Functional Operations
2) External Collaboration functions
3) Customer Advocates and Experience Designers

1)Internal Collaborative Functional Operations -
The people and technology support of processes at the policy and back office which ultimately affect the activities of the Customer Facing Operations concerning the building and maintaining of customer relationships. This can include IT, billing, invoicing, maintenance, planning, marketing, advertising, finance, services planning and manufacturing.

2)External Collaboration functions -
The people and technology support of processes supporting an organization and its cultivation of customer relationships that are affected by the organization's own relationship with suppliers/vendors and retail outlets/distributors. Some would also include industry cooperative networks, e.g. lobbying groups, trade associations. This is the external network foundation which supports the internal Operations and Customer facing Operations.

3)Customer Advocates and Experience Designers -
Creative designers of customer experience that meet customer relationship goals of delivering value to the customer and profit to the organization (or desired outcomes and achievement of goals for non-profit and government organizations)
We continue our talk in next post.

ref: wikipedia, Insurance CRM Software, Insurance Software

Aspects Of CRM

We are talking CRM Functions here. A CRM Software is having many aspects and which included agency management system too.There are many aspects of CRM which were mistakenly thought to be possible to be implemented in isolation from each other.

From the outside of the organization, a customer experiences the business as one entity operating over extended periods of time. Thus piecemeal CRM implementation can come across to the customer as unsynchronized where employees and web sites and services are acting independently of one another, yet together represent a common entity.

CRM is the philosophy, policy and coordinating strategy connecting different players within an organization so as to coordinate their efforts in creating an overall valuable series of experiences, products and services for the customer.

The different players within the organization are in identifiable groups:
Customer facing Operations - The people and the technology support of processes that affect a customer's experience at the frontline interface between the customer and the organization. This can include face to face, phone, IM, chat, email, web and combinations of all medium. Self-service kiosk and web self-service are doing the job of vocals and they belong here.

We talk on other aspects of crm in our next post.

ref: agency management system, crm software, wikipedia