Window Blind & Shade Products online

We are talking about CRM. I was reviewing different online business website and I found shopblindsonline.com. They are the leading Internet retailer of high quality custom blinds, discount blinds, and specialty window coverings. Their window blind & shade products include wood blinds, faux wood blinds, mini blinds, and vertical blinds. Their window shades includes roman shades, cellular shades, pleated shades, roller shades, and woven wood bamboo shades.


Their website is so user friendly. They are giving tips and advice on window blind treatments from the experts. They also have free blind and shade samples to determine the right fabric or texture for your living room, bedroom, kitchen or anywhere in your home. you are having measuring problem? They are having local installer with them. They send their person to measure your need or to install blind. And if you're looking to beat the summer time heat check out their sunlight blocking cellular shades for darkening a room.

Aspect of CRM Functions -2

We talked about few Aspect of CRM Functions in our last talked and we talked following aspect of crm functions.Today we continue our talk on other aspect of crm functions.

Internal Collaborative Functional Operations

External Collaboration functions

Customer Advocates and Experience Designers

Today we are going to talk more aspect of CRM Functions.

• Customer Advocates and Experience Designers


• Performance Managers and Marketing Analysts


• Customer and Employee Surveyors and Analysts

Customer Advocates and Experience Designers - Creative designers of customer experience that meet customer relationship goals of delivering value to the customer and profit to the organization (or desired outcomes and achievement of goals for non-profit and government organizations)

Performance Managers and Marketing Analysts - Designers of Key Performance Indicators and collectors of metrics and data so as to execute/implement marketing campaigns, call campaigns, Web strategy and keep the customer relationship activities on track. This would be the milestones and data that allow activities to be coordinated, that determine if the CRM strategy is working in delivering ultimate outcomes of CRM activities: market share, numbers and types of customers, revenue, profitability, intellectual property concerning customers preferences.

Customer and Employee Surveyors and Analysts - Customer Relationships are both fact driven and impression driven - the quality of an interaction is as important as the information and outcome achieved, in determining whether the relationship is growing or shrinking in value to the participants.

ref:Insurance agency management Software, wikipedia, Insurance CRM Software

CRM Functions

Last time we talked about 3 different modules in CRM Software.
1. Marketing
2. Sales
3. Service

We talked about Marketing as one of the major module and it's functions in CRM Software Functions which is part of agency management system. Today we will continue our talk about remaing two functions of these modules.

2) Sales:-

Power your sales team with CRM that have functionalities of Sales Module. The sales team can manage leads and keep track of the communication with prospects, referrals and customers. For a big sales team or a call center the CRM must have fast and automated system to pull up customer data. Sales Automation Module features:

· Appointment Management

· Time Management

· Calender Management

· Reporting

CRM gives sales team the power to close the sale quickly.

3) Services:-

After marketing and selling the product your company must have a very good customer services team. CRM should have a good services module which can help the customer services department. They should be able to manage service contracts, tracking individual cases and recording information in a search able knowledge base.Services Automation Module features:

· Product Database

· Knowledge base search

· Customer tracking

· Contract Tracking

· Customer History

CRM gives customer service team a quick way to help the customers. This is very important so that the customer get satisfy by not just product but also with the service. These CRM functionalities help make any CRM strong. All of these modules must be integrated to make the system strong. Next time we will talk about Enterprise Resource Planning (ERP) and Sales Force Automation (SFA). What is the difference between ERP system and CRM system?

ref: agency management system